23 plain English procedures for NDIS support coordination. Audit ready, team friendly and designed to carry your branding, not mine.
Still running your practice from memory?
If the way your team works only lives in your head, audits get stressful, new coordinators take forever to train and participants get a different experience depending on who picks up the phone. I've spent over 20 years in NDIS operations, HR and systems, and I wrote this Playbook to fix exactly that.
What's inside
23 step by step procedures covering the whole participant journey, from first enquiry to exit.
Every procedure has a purpose, who does it, when, the exact steps, the evidence an auditor looks for and a system tip.
A key timeframes page your team can stick on the wall.
Participant file checklist, new coordinator induction checklist, glossary and quarterly file audit checklist.
A Start Here guide that walks you through making it yours in about 10 minutes.
Editable Word file plus PDF.
Your brand, not mine
The procedures are designed to carry your logo, colours and business name. Change one colour in Word and the whole document updates.
Want it done for you?
Branded for you: not a Word whiz? Choose The Coordinator's Playbook: Branded for you and I'll add your logo, colours and business name for you.
Installed: I'll tailor it to how you work and build it into your Astalty, with templates, forms, tags and reminders set up. Book a free 30 minute chat: https://calendly.com/hello-taskaroosolutions/30min
Good to know
The Playbook is a template to help you document your processes. It isn't legal advice and doesn't guarantee an audit result. Licensed for use within one business.
23 plain English procedures for NDIS support coordination. Audit ready, team friendly and designed to carry your branding, not mine.
Still running your practice from memory?
If the way your team works only lives in your head, audits get stressful, new coordinators take forever to train and participants get a different experience depending on who picks up the phone. I've spent over 20 years in NDIS operations, HR and systems, and I wrote this Playbook to fix exactly that.
What's inside
23 step by step procedures covering the whole participant journey, from first enquiry to exit.
Every procedure has a purpose, who does it, when, the exact steps, the evidence an auditor looks for and a system tip.
A key timeframes page your team can stick on the wall.
Participant file checklist, new coordinator induction checklist, glossary and quarterly file audit checklist.
A Start Here guide that walks you through making it yours in about 10 minutes.
Editable Word file plus PDF.
Your brand, not mine
The procedures are designed to carry your logo, colours and business name. Change one colour in Word and the whole document updates.
Want it done for you?
Branded for you: not a Word whiz? Choose The Coordinator's Playbook: Branded for you and I'll add your logo, colours and business name for you.
Installed: I'll tailor it to how you work and build it into your Astalty, with templates, forms, tags and reminders set up. Book a free 30 minute chat: https://calendly.com/hello-taskaroosolutions/30min
Good to know
The Playbook is a template to help you document your processes. It isn't legal advice and doesn't guarantee an audit result. Licensed for use within one business.
